Return & Refund Policy
Thanks for shopping at Aylas
If you are not entirely satisfied with your purchase, we're here to help. We are fully compliant with consumer rights act.
If you change your mind!
You have 14 calendar days to notify us that you want to return an item from the date you received it. Then you have to return it to us within 14 days of notification. We will refund you with in 14 days of receiving the item back.
Please note, earrings are non-refundable due to hygiene reasons.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please include the receipt or proof of purchase or order number.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 14 amount of days but it may time a bit longer, depending on your card issuer's policies.
If you changed your mind or no longer require the item, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item arrived faulty, we will refund the cost of postage, and also refund any postage cost if you have to send back the item for us. Faulty items must be returned within 30 days
If you have any questions on how to return your item to us, contact us.